These Terms of Service ("Terms") govern your use of the website at chauffora.net and any transportation services provided by Chauffora LLC ("Chauffora," "we," "us," or "our"). By submitting a booking request or completing a ride, you agree to be bound by these Terms.
Please read them carefully. If you do not agree, do not use our services.
By accessing our website, submitting a quote request, or confirming a booking, you represent that: (a) you are at least 18 years of age; (b) you have the legal authority to enter into this agreement; and (c) all information you provide is accurate and complete.
These Terms apply to all passengers travelling in a Chauffora vehicle, regardless of who made the booking.
Chauffora LLC provides licensed luxury ground transportation in Los Angeles and Orange County, California, under CPUC TCP permit #38283-A. We operate the following service types:
We reserve the right to decline any booking at our discretion, including requests that conflict with driver safety, legal requirements, or our service capabilities.
Submitting a quote form on our website is a request, not a confirmed booking. A booking is confirmed only when you receive written confirmation (via text or email) from a Chauffora dispatcher, including your flat-rate price, vehicle, and chauffeur details.
We aim to respond to all booking requests within 15 minutes. If a senior dispatcher does not contact you within 15 minutes of your submission, your first 30 minutes of service are complimentary. This guarantee applies during business hours and is subject to availability.
For domestic arrivals, your chauffeur will wait up to 30 minutes from your actual wheels-down time. For international arrivals, up to 60 minutes of complimentary wait time is included. Additional wait time beyond these windows may incur a charge, disclosed at the time of booking.
Your chauffeur will meet you at a pre-agreed location. For terminal meet-and-greet service, please request this at the time of booking (availability varies by terminal).
All standard routes are priced at a flat rate. The price confirmed at the time of booking is the price you pay — there is no surge pricing, hidden toll charges, or metered billing.
A modest off-hours fee may apply for rides scheduled between midnight and 5:00 AM. This will always be disclosed before you confirm your booking.
The following may result in additional charges beyond your quoted price:
Payment is collected via card on file at the time of booking confirmation. Payment is processed through our booking platform (Moovs / Stripe). You will not be charged until your ride is complete, except for deposits on special event bookings where noted. Receipts are sent automatically upon completion.
Corporate account clients with approved monthly billing are subject to separate invoicing terms agreed at account setup.
Plans change — we understand that. Here is how our cancellation policy works:
To cancel or reschedule, call or text us at (213) 330-5990 or email Chauffora@gmail.com. Cancellations are confirmed when you receive a written acknowledgement from our team.
You may reschedule your ride at no charge with at least 24 hours' notice, subject to vehicle availability. Rescheduling within 24 hours is treated as a new booking.
All passengers are expected to behave in a lawful and respectful manner. The following are prohibited in all Chauffora vehicles:
The chauffeur reserves the right to terminate a trip at any time if a passenger's conduct is unsafe, abusive, or in violation of these Terms. In such cases, the full fare remains due and no refund will be issued.
Passengers are liable for any damage caused to the interior or exterior of a Chauffora vehicle beyond normal wear and tear. A cleaning fee of up to $300 may be charged for soiling (including vomiting). Structural damage will be assessed and invoiced at the cost of repair. You authorise us to charge any such fees to the card on file.
Seatbelts must be worn by all passengers at all times while the vehicle is in motion, as required by California law.
Chauffora LLC carries $1M commercial liability insurance and is fully licensed under the California PUC. In the event of an incident caused by our negligence, we will handle all claims through our insurer.
Chauffora is not liable for the loss, theft, or damage of any personal property left in our vehicles. We will make every reasonable effort to locate and return lost items but cannot guarantee their recovery. If you believe you left an item, contact us immediately at (213) 330-5990.
We are not liable for delays or service failures caused by circumstances beyond our reasonable control, including but not limited to: severe weather, road closures, accidents not involving Chauffora vehicles, acts of terrorism, or government-mandated restrictions.
To the fullest extent permitted by California law, Chauffora's total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total amount you paid for the trip in question.
Chauffora shall not be liable for any indirect, incidental, consequential, or punitive damages, including missed flights, missed appointments, or business losses, even if we were advised of the possibility of such damages.
Our website may link to third-party services (Google Maps, Moovs booking portal, etc.). We are not responsible for the content, privacy practices, or terms of those platforms.
Our fleet consists of 2024–2025 model-year vehicles detailed before every ride. Current vehicles include:
You may request a specific vehicle at the time of booking. We will confirm availability and, if unavailable, offer an equivalent or superior alternative. We reserve the right to substitute a vehicle of equal or greater size and quality when necessary.
Most vehicles are equipped with complimentary Wi-Fi, USB/power charging ports, and bottled water. Amenities are subject to availability and may vary by vehicle.
If you have a dispute with us, please contact us first at Chauffora@gmail.com or (213) 330-5990. We aim to resolve all complaints within 5 business days.
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any legal action arising from these Terms shall be brought in the courts of Los Angeles County, California.
To the extent permitted by applicable law, you agree that any dispute shall be resolved on an individual basis, and you waive the right to bring or participate in a class action.
We may revise these Terms at any time. Changes take effect when posted with an updated date. Continued use of our services after any change constitutes your acceptance of the revised Terms.
For questions about these Terms, billing disputes, or to make a complaint, contact us:
