Chauffora LLC ("Chauffora," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you use our website at chauffora.net or book our services, how we use it, and the choices you have.
By submitting a booking request or quote form on our site, you agree to the practices described here.
01 Who We Are
Chauffora LLC is a licensed luxury ground transportation company operating in Los Angeles and Orange County, California. We hold California PUC TCP permit #38283-A and carry $1M commercial liability insurance.
Data Controller
Chauffora LLC is the data controller for all personal information collected through chauffora.net. For privacy inquiries, contact us at
Chauffora@gmail.com.
02 Data We Collect
Information you provide directly
When you submit a quote request, booking form, or contact us, we collect:
- Identity data — your full name
- Contact data — phone number and email address
- Trip data — pickup address, drop-off address, date and time, service type, passenger count, and any special instructions
- Flight information — flight number (for airport transfers), used solely to track arrival times
- Payment data — billing details collected at confirmation. Card data is processed by our payment processor (Moovs / Stripe) and is never stored on our servers
Information collected automatically
When you browse our website, we automatically collect limited technical data:
- IP address and approximate geographic location (city/state level)
- Browser type and device type
- Pages visited, time on site, and referring URL
- Clicks and form interaction events (via Google Tag Manager)
Information from third parties
We may receive data from Google Ads (to measure ad performance), Google Analytics (site usage), and Moovs (our booking platform) in order to operate and improve our services.
03 How We Use Your Data
We use your personal information for the following purposes:
- Service delivery — confirming and dispatching your ride, communicating with your assigned chauffeur, and providing pickup/drop-off updates
- Booking confirmation — sending your quote, booking confirmation, chauffeur details, and receipt via phone and/or email
- Flight monitoring — tracking your inbound flight to adjust pickup time at no charge
- Billing — processing payment and issuing receipts
- Customer support — responding to questions, complaints, or changes to your booking
- Marketing — with your consent, sending occasional offers or service updates. You may opt out at any time by replying STOP or emailing us
- Site improvement — analysing aggregated usage data to improve website performance and booking flows
- Legal compliance — meeting CPUC licensing requirements or responding to lawful requests
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
04 Sharing & Disclosure
We share your data only where necessary:
- Chauffeurs — your name, pickup/drop-off, and phone number are shared with your assigned driver to complete the ride
- Moovs — our booking and dispatch platform. Moovs processes and stores booking and payment data on our behalf
- Stripe — payment processor. Card data goes directly to Stripe and is subject to their privacy policy
- Google — analytics and advertising measurement via Google Analytics and Google Ads (see Cookie Policy below)
- Law enforcement — we may disclose information if required by law, court order, or to protect our legal rights
All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.
05 Cookie Policy
Our website uses cookies and similar tracking technologies. Here is what we use and why:
Strictly necessary cookies
These cookies are essential for the site to function and cannot be disabled. They do not store personal information.
- Session state and security tokens
- Booking widget functionality (Moovs iframe)
Analytics cookies
Placed by Google Analytics to help us understand how visitors use the site — which pages are viewed, how long people stay, and where they come from. Data is aggregated and anonymised. Cookie name: _ga, _gid. Duration: up to 2 years.
Advertising cookies
Placed by Google Ads via Google Tag Manager (GTM-NMF3RG85) to measure the performance of our advertising campaigns and to show relevant ads. These cookies may track your activity across other websites. Duration: up to 90 days.
Managing cookies
You can control cookies through your browser settings. Disabling analytics or advertising cookies will not affect your ability to make a booking. You can also opt out of Google's advertising cookies at adssettings.google.com.
06 Data Retention
We keep your data for as long as reasonably necessary:
- Booking records — 7 years from the date of service, to meet accounting and regulatory requirements
- Enquiries that did not convert to a booking — 12 months, after which records are deleted
- Marketing opt-in records — retained until you opt out, then deleted within 30 days
- Analytics data — aggregated; retained per Google Analytics' default retention settings (up to 26 months)
07 Your Rights
Under the California Consumer Privacy Act (CCPA) and, where applicable, other privacy laws, you have the right to:
- Access — request a copy of the personal information we hold about you
- Deletion — request that we delete your personal information, subject to legal exceptions (e.g., records we must keep for tax purposes)
- Correction — ask us to correct inaccurate information
- Opt out of marketing — at any time, without affecting your ability to book services
- Non-discrimination — exercising your privacy rights will never affect the price or quality of service we provide
To exercise any of these rights, contact us at Chauffora@gmail.com. We will respond within 45 days. We may ask you to verify your identity before processing a request.
08 Security
We use industry-standard measures to protect your data, including encrypted data transmission (HTTPS/TLS), access controls that limit who can view booking records, and third-party processors (Stripe, Moovs) that are PCI-DSS compliant.
No transmission over the internet is completely secure. If you have reason to believe your personal information has been compromised, please contact us immediately at Chauffora@gmail.com.
09 Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, contact us and we will delete it promptly.
10 Policy Changes
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will notify you via email (if we hold your contact details) or via a notice on our website. Continued use of our services after any change constitutes acceptance of the revised policy.
